Guitars & Basses have a 5 YEAR limited warranty. The Limited Warranty will be void (not covered) under the following conditions: a) any modified product, b) moisture, c) salt/smoke/contaminants, d) natural disasters, e) accidents, f) abuse, or g) lack of reasonable care. This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for Kiesel Guitars any liability in connection with the sale of servicing of Kiesel Guitars products. Kiesel Guitars shall not be liable for incidental or consequential damages.

For USA warranties, Kiesel Guitars will provide its own service and parts at no charge, provided the Customer includes "proof of purchase" (receipt or invoice). If covered under warranty: 1 to 90 days, Kiesel Guitars pays ground shipping both ways. 91 days to 365 days, the Customer pays shipping to Kiesel Guitars, and Kiesel Guitars pays return ground shipping. Over one year, the Customer pays for shipping both ways.

For International warranties, Kiesel Guitars will provide its own service and parts at no charge, provided the Customer includes "proof of purchase" (receipt or invoice). The Customer will cover shipping both ways.

Note that the warranty is not transferrable, so is only applicable to the original owner of the gear in question.

Kiesel Guitars uses Ground and Priority Mail (except where noted) for all deliveries. Kiesel Guitars will decide how to best ship your order upon packaging. Packages shipped via Ground can be tracked online using your order confirmation number. The rule of thumb is that small orders will be delivered via USPS Priority, and larger items will be delivered via Ground carrier.

Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Kiesel Guitars does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.

All guitars and basses are shipped with signature required upon delivery.

Expedited shipping is also available, by calling us at 858-GUITARS Expedited shipping for these delivery options is based on business days, therefore (for example), and item ordered on Wednesday with 3-day delivery would not arrive until the following Monday.

If you need overnight shipping, or overnight shipping with Saturday delivery, please call the Kiesel Guitars staff at 858-GUITARS to make arrangements.

Please note that Kiesel Guitars cannot guarantee overnight delivery of products, because of variables such as time of day the order is placed, available stock on hand, and other factors.

Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Kiesel Guitars does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.

At this time, Kiesel Guitars does not ship to APO/FPO addresses. This is due to high damage rates and loss experienced in the past. Additionally, it is bad for electronic gear and guitars to sit in non-climate controlled warehouses/depots often used in the APO/FPO pipeline. If you use an APO/FPO address, it's recommended that you ship your order to a friend/relative in the US, and have them make arrangements to ship to you via a major carrier.

Customers who are in need of warranty repair service by Kiesel Guitars should note the following policies and procedures:

1. For gear requiring warranty service within 30 days of the original invoice date, Kiesel Guitars will issue a call tag for the shipper to pick up the equipment at our expense. Kiesel Guitars will also pay the return shipping to the customer.

2. For equipment requiring warranty service work beyond 30 days of the original invoice date of the item, the customer is responsible for shipping of the item to the Kiesel Guitars factory in Escondido, California. Shipping insurance is strongly recommended, as Kiesel Guitars will not be held responsible for damages incurred in transit. If the item is being returned for warranty service less than one year from the original invoice date, Kiesel Guitars will pay for return shipping to the customer.

3. For all equipment requiring warranty service or other work beyond one year from the original invoice date, the customer is responsible for all shipping charges both to and from the factory.