A build slot is your reserved place in line to have a custom Veritas guitar built. By purchasing a build slot, you are securing your spot in our production schedule with a $1,200 deposit, which is applied to the final cost of your guitar. For example, if your custom guitar costs $4,000, your remaining balance upon completion would be $2,800.

You have 48 hours after purchasing a build slot to request a full refund. After that, the build slot becomes non-refundable and is valid for 12 months. During this time, you can finalize your guitar specs and decide if you want to move forward with your build. If you choose not to proceed or cannot afford to complete your guitar within the 12-month period, your build slot will expire, and a new build slot would be required for a future order. However, if your guitar specs are finalized and approved before the 12-month period ends, your build will go into production and be completed, even if it extends beyond the 12-month window.

The process of ordering a custom Veritas guitar begins with purchasing a build slot to secure your place in our production queue. While it's preferred that you have an idea of the guitar you’d like to build, it is not required to have all the details finalized at the time of purchase.

Once your guitar specifications are finalized, we will provide you with a final price and a projected completion date. From there, your guitar will move into production.

When the build is complete, the remaining balance will be due. Once payment is received, your guitar will be shipped to you or ready for pickup.

Yes, you can make changes to your custom guitar, but there is no official cutoff date for modifications. However, any changes may affect the projected completion date and the final cost of the guitar.

Once your specs are finalized, you will need to submit a change order request, which we will review to determine if the changes can be made. If the changes are approved, we will provide you with an updated price and a new projected finish date.

If the requested change is simple and no work has been done on that part of the guitar yet, it may be adjusted without additional cost.

If the requested change requires significant rework or impacts parts of the build that have already been completed, additional charges may apply.

Some changes may not be possible, and we reserve the right to decline requests that would compromise the build or delay production excessively.

Yes, we offer financing for both the build slot and the guitar, but they must be financed separately.

- The build slot can be financed with 12 months interest-free financing.

- Once your guitar is completed, you can finance the balance of the guitar with up to 24 months interest-free financing.

You have the flexibility to choose how you pay:

- You can pay for the build slot upfront and finance the guitar when it's ready.

- Or you can finance the build slot and pay for the guitar in full later.

We offer financing through Synchrony Bank to make the process easier. If you’re interested in financing, feel free to reach out for details on how to apply.

Yes, we accept international orders, and the process is the same as for U.S. customers. However, we do not offer financing for international guitar orders.

If you are outside the U.S. and would like to order a custom guitar, you can still purchase a build slot and make payments as usual. Shipping costs and any applicable import duties or taxes will be the customer's responsibility.

For more details on international shipping, feel free to contact us!

No, each Build Slot is valid for one guitar order only. If you would like to order multiple guitars, you will need to purchase a separate Build Slot for each guitar.

No, Build Slots are non-transferable and can only be used by the original purchaser. A Build Slot cannot be sold, gifted, or reassigned to another person. It remains tied to the individual who purchased it and cannot be transferred under any circumstances.

We do not provide automatic updates throughout the build process. However, you are welcome to reach out at any time to request an update on your guitar’s progress.

Unless we need to clarify details or have questions about your build, we will not initiate communication during the process. It is the customer's responsibility to check in if they would like updates on their order.

Once your guitar specifications are finalized and locked in, we will provide you with a projected finish date. We do our best to complete your build as close to that date as possible. However, this is an estimated timeframe and not a guaranteed completion date, as unforeseen circumstances may cause delays.

If everything goes smoothly, we aim to complete your guitar on or before the projected date. If you would like an update on your guitar’s progress at any point, feel free to reach out.

Yes, you may cancel your custom guitar order at any time, and you will not be responsible for paying the remaining balance. However, after the 48-hour window following the purchase of your build slot, the $1,200 build slot payment is non-refundable.

Expedited builds may be possible depending on the complexity of the guitar and how quickly you need it completed. We evaluate expedited requests on a case-by-case basis to determine if we can accommodate your timeline.

If an expedited build is approved, the cost typically ranges from $800 to $1,500, depending on the urgency and the work required. If you're interested in an expedited build, please reach out to discuss availability and pricing.

If you cancel your guitar build, your Build Slot remains active for 12 months from the date of purchase. If you decide to reorder a guitar within this timeframe, you do not need to purchase another Build Slot.

However, if 12 months have passed and you have not used your Build Slot, it will expire, and you will need to purchase a new Build Slot to place a new order.

Since our guitars are fully custom-built to your specifications, returns are not accepted. We take great care in crafting each guitar to fit the individual player, and it’s important that you are confident in your chosen specs before finalizing your order.

We are happy to provide guidance and recommendations to help you select the best options for your build, but ultimately, it is the customer’s responsibility to ensure they are choosing the specs that best suit their needs.

Before shipping, each guitar undergoes a thorough quality control inspection to ensure it meets our high standards. If there is a manufacturing defect or warranty-related issue, we will address it accordingly. However, if the guitar meets our quality standards and you are simply unhappy with the specs, a return or refund will not be an option.